Return Policy
At Reflection Fashion House, we prioritize your satisfaction. If you are not fully satisfied with your purchase, please review our return policy below:
1. Eligibility for Returns
- We do not refund any products. Therefore, please be 100% sure when ordering the product.
- Products must be in unused, undamaged condition and in their original packaging with all tags attached.
- Non-returnable items include:
- Customized or made-to-order products.
- Discounted or clearance items.
- Jewelry and intimate wear (for hygiene reasons).
2. Return Process
- If you have any problems with the product upon receipt, such as: broken, torn, wrong size, not working, product not matching the picture, etc., please contact us while the delivery man is present.
- No complaints will be accepted after the delivery man leaves.
3. Refunds
- We do not refund any products.
- If there is any problem with the product, please contact us while the delivery man is present.
- Shipping charges are non-refundable unless the return is due to a defect or error on our part.
4. Exchanges
- Exchanges are subject to stock availability.
- If you want to exchange the product, you will have to pay the delivery charge again.
5. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please notify us while the delivery man is present of delivery.
- If you want to change the product, you will have to pay the delivery charge again.
6. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
If you have any questions about our return policy, please contact us at:
📧 info@reflectionfashion.com